Crucial Conversations

by Kerry Patterson

Recommended by ONCDC


The first of the the VitalSmarts books that we discovered Crucial Conversations is a powerful resource and one that could hold a place on any leader or team member’s shelf for years. This would make a great gift to any graduate and we use it as a first anniversary gift for teachers. Patterson balances well the research, key ideas, and poignant stories to help the reader picture the process of the conversation.

Key Points:

  • Practical and step by step directions for having any conversation.
  • The idea that we want both parties to contribute to a shared pool of meaning.
  • Master my stories chapter: many authors work to explain this concept of the space between stimulus and response and Patterson’s master my stories section really explains it well.
  • Quiz helps you determine your own tendency towards silence or violence in Crucial Conversations.